GCC Printers Elite 12ppm User Manual download pdf (Page 117)

10-4

Paper Jam Checklist

• Did you remove all the packing from inside the printer when you set it up?

• Is the paper flat and dry?

• Have you removed the stack of paper and fanned it to make sure that pages are free to

move?

• Are the paper’s edges flush?

• Is the paper under the brackets in the paper tray?

• Is there too much paper in the paper tray? The 250-sheet limit for the standard paper

tray is for 20 lb. (75 g/m

) sheets.

• Are you using the Multipurpose feeder and the rear output for heavy sheets and

envelopes?

• Are the paper length and width guides in the paper tray correctly adjusted?

• Is the paper width guide in the paper tray next to (but not tight against) the paper?

• Is the paper in the tray the same size as in the Page Setup dialog box of your applica-

tion?

• Have you removed all traces of paper from previous jams?

• Is the paper path free from any obvious obstructions?

Other printer problems

Some problems with printing can really be problems with applications. Typical application

problems include:

• A graphic appears on my screen, but when I print only the text shows (Try copying

the graphic to a separate page and print that page only).

• The quality of fonts is very poor (usually a problem with Macintoshes that only have

screen fonts installed; install the printer fonts).

• The computer crashes when I print a document (try printing another document from

that application; if this prints successfully, this probably means that the original

document is corrupt).

You may have problems related to printer or system setup:

• The printer is not listed as available (the printer may not be on line, the printer soft-

ware is not installed correctly, or any network connection to the printer may be

having problems).

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GCC Printers Elite 12ppm User Manual Page 117